Ombudsman News / Articles

Issue 73 of “ombudsman news”, now available on the Financial Ombudsman Service website, includes:

investment case studies involving endowment savings plans;
ombudsman focus on plans to publish complaint data;
household insurance disputes involving incidents that happened outside the home; and 
Walter Merricks, chief ombudsman, on turbulence in financial markets and how this may impact on the ombudsman service.

Clicking on the link below will take you to “ombudsman news”.

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/73/73.htm

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Meet us out and about as we take part in trade-shows and consumer events in the next few months:
http://www.financial-ombudsman.org.uk/news/out-and-about.htm

The Financial Ombudsman Service today releases proposals on how it will implement its decision to publish data on the complaints it handles about named financial businesses.

This follows an independent report by Lord Hunt of the Wirral which recommended that greater transparency in complaints-handling should include the ombudsman making information publicly available about how individual financial businesses deal with complaints.

For more information on this:
http://www.financial-ombudsman.org.uk/news/updates/data-publishingsep08.html

Issue 72 of “ombudsman news”, (click here to view) is now available on the Financial Ombudsman Service website, includes:

complaints about insurance claims involving car theft;
ombudsman focus on knowing our customers;
case studies involving equity release schemes; and 
Walter Merricks, chief ombudsman, on how an EU payment services directive coming into force next year will improve consumer protection for UK-based workers sending money home to families abroad.

Issue 71 of “ombudsman news” (click here to view) is now available on the Financial Ombudsman Service website, includes:

complaints about payment protection insurance;
ombudsman focus on compensation for distress, inconvenience or other non-financial loss;
banking complaints involving safe deposit boxes; and 
Walter Merricks, chief ombudsman, on our recently-published policy statements on accessibility and transparency.

Issue 70 of ''ombudsman news'' (click here to view) is now available on the Financial Ombudsman Service website and includes:

A round-up of recent mortgage complaints;
Case studies illustrating recent pension-related complaints;
Ombudsman focus on some of the queries put to our technical advice desk about recent changes to the dispute resolution rules; and 
Walter Merricks, chief ombudsman, on the financial services practitioners he considers to be ‘unsung heroes’.

Annual review of personal finance disputes (click here)

Annual review 2007/08 [PDF opens in new window]

Issue 68 of “ombudsman news” (click here to view) is now available on the Financial Ombudsman Service website and includes:
       
A selection of recent banking-dispute case-studies
Case-studies about buildings insurance complaints
An update on disputes involving consumer-credit businesses - a year since they came under the ombudsman for the first time; and
Walter Merricks, chief ombudsman, on the likely impact on our workload of the forthcoming Consumer Protection from Unfair Trading Regulations.