cherry - The essential portal for Mortgage and Financial Intermediaries.

The essential portal for Mortgage and Financial Intermediaries
Make cherry your home page

find local independent financial advisors

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FSA Assistance

A key aim for cherry is to make life easier for intermediaries. One way of achieving this is to group potentially useful things together onto the site - so that cherry becomes central to the way you work.

With this in mind, here are some key parts of the FSA rules for your use (and don't forget to include the time spent in your cherry CPD log!)

Can't find something? Cherry can help.

In the event that you are unable to find what you are looking for, we are happy to help. The good news is that the FSA have agreed that if cherry staff can't find something either, they will assist and potentially review their material!!

PRINCIPLES BASED REGULATION- Focusing on the outcomes that matter

http://www.fsa.gov.uk/pubs/other/principles.pdf

SMALL FIRMS SECTION - Front Page

http://www.fsa.gov.uk/Pages/Doing/small_firms/index.shtml

DEDICATED CONTACT CENTRE FOR REGULATED FIRMS

This contact centre has published the following service standards

Answer 80% of calls within 20 seconds.

Maintain a call abandonment rate of below 5%.

Resolve 90% of written correspondence within 12 working days.

Tel: 0845 606 9966

Fax: 0207 066 0991

Email: fcc@fsa.gov.uk