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FSA Assistance
A key aim for cherry is to make life easier for intermediaries. One way of achieving this is to group potentially useful things together onto the site - so that cherry becomes central to the way you work.
With this in mind, here are some key parts of the FSA rules for your use (and don't forget to include the time spent in your cherry CPD log!)
Can't find something? Cherry can help.
In the event that you are unable to find what you are looking for, we are happy to help. The good news is that the FSA have agreed that if cherry staff can't find something either, they will assist and potentially review their material!!
PRINCIPLES BASED REGULATION- Focusing on the outcomes that matter
http://www.fsa.gov.uk/pubs/other/principles.pdf
SMALL FIRMS SECTION - Front Page
http://www.fsa.gov.uk/Pages/Doing/small_firms/index.shtml
DEDICATED CONTACT CENTRE FOR REGULATED FIRMS
This contact centre has published the following service standards
Tel: 0845 606 9966
Fax: 0207 066 0991
Email: fcc@fsa.gov.uk
For more information go to http://www.fsa.gov.uk/Pages/Doing/small_firms/general/contact/index.shtml
FREQUENTLY ASKED QUESTIONS
http://www.fsa.gov.uk/Pages/Doing/small_firms/mortgage/faqs/index.shtml
TRAINING AND COMPETENCE FOR MORTGAGES
http://www.fsa.gov.uk/Pages/Doing/small_firms/mortgage/faqs/tc.shtml
FINANCIAL PROMOTIONS
http://www.fsa.gov.uk/Pages/Doing/Regulated/Promo/mgi/index.shtml
APR
http://www.fsa.gov.uk/Pages/Doing/Regulated/Promo/mgi/credit/index.shtml
http://www.fsa.gov.uk/pubs/newsletters/fp_bulletin2.pdf
EXCESSIVE CHARGES
This is covered in MCOB 12.5.3, at http://fsahandbook.info/FSA/html/handbook/MCOB/12/5 charging excessively is not treating customers fairly.
TREATING CUSTOMERS FAIRLY
TCF is rooted in the FSA's statutory objectives and strategic aims and is embedded in the sixth of their eleven Principles for Businesses.
"A firm must pay due regard to the interests of its customers and treat them fairly".
Please see http://fsahandbook.info/FSA/html/handbook/PRIN/2/1 and http://www.fsa.gov.uk/pages/About/Media/notes/bn018.shtml
cherry™/cherryFind™/cherryaidfs™ are trading names of cherry UK Limited ('cherry™') Registered Office: The Stables, Little Coldharbour Farm, Tong Lane, Lamberhurst, Tunbridge Wells, Kent TN3 8AD Registered in England and Wales. Company Registration Number: 05624666 VAT Number: 874593966
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