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14 July 2016

Shawbrook Bank’s Residential Mortgages team has completed its first application using its new E-Signature service in just five working days with master broker The Loan Partnership. The new E-Signature service allows customers to read and sign their documentation in real-time, eliminating up to three days tied up with the traditional postal method.

As well as making the process a lot quicker, Andy Pelley, Director of The Loan Partnership also found the service ‘a lot more efficient’ and ‘made things a lot easier for the customer as well for us as the broker too’. The catalyst behind developing the system was to make the process for applying for a second charge mortgage better for customers. Subsequently, Andy found the improvements to the customer journey ‘fantastic’ and he was ‘proud to have had the first application’ using the new service.

This is positive feedback from The Loan Partnership who are currently road testing the new E-Signature service. The new service is planned to be rolled out to all of Shawbrook’s Residential Mortgages brokers from August 2016.

Maeve Ward, Managing Director, Residential Mortgages comments: “I am thrilled that our first application using the new E-Signature service completed so smoothly and quickly. It shows that our commitment to constantly improving the customer journey through the latest technology combined with a talented team is a winning formula”.

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