Marsden Building Society launches new website to support intermediaries
29 August 2017
Marsden Building Society has launched their new website with increased functionality to help intermediaries who are looking for more information on the lender. The website which launched last week was designed to be easier to use and more functional when intermediaries are searching for products or criteria.
Marsden’s intermediary site has introduced search functionality around its Residential, Buy to Let and Older Borrower criteria to help broker’s source criteria quickly. In addition to this, intermediaries now have increased access to the Intermediary Support team and are able to not only put a face to the name of BDM’s and underwriters but have their direct dials should they need to speak to them directly on their case.
By far, the biggest shift is the published service standards which will be updated on a weekly basis and keeps intermediaries informed on the Marsden’s service.,
Melissa Boland, Marketing Manager at the Marsden said, “The website supports our proposition around Lending Solutions helping intermediaries get quick access to our products, our criteria and our support team. The access to our team and our service standards on the site highlights our commitment to the personal, upfront approach we take across all of our channels and our willingness to help.”
Heather Crinion, General Manager (Operations) said, “This step continues our investment earlier in the year in support of intermediaries, introducing two new BDM’s and additional support in underwriting. In addition to this, we continue to develop our product range and service standards with July as a recent example, where we launched over 40 new products.”
If you would like to take a look at the site please visit https://www.themarsden.co.uk/intermediaries.
