Everything you need to know

The Vida Service Pledge

What is the Service Pledge?

At Vida, we’ve spent time creating a service that you can put your trust in, every time.

So much so, we pride ourselves on the Vida Service Pledge, a comprehensive and simple service commitment.

Meaning we stick to our promises, and you get the commitment and consistency you deserve when submitting applications with us.

How the Service Pledge works

Service excellence, or we'll refund the assessment fee.

The Vida Service Pledge promises that if you feel you’ve had anything but excellent service, we’ll refund the application assessment fee, currently £195. It really is that simple!

View more about our Service Pledge

Our Current Service Levels

You can always view our most up to date service levels on our website here.

DIP Referral

24 hours

Full Valuation Receipt

7 working days

Initial Underwriter Review

2 working days

Document Review

3 working days

Got a question?

Mobi can help!

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Vida Homeloans is a trading name of Vida Bank Limited, registered in England and Wales with company number 09837692 with its registered office at 1 Battle Bridge Lane, London, SE1 2HP. Vida Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority with Financial Services Register Firm Reference Number 738741.

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