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Make sure to check completion statements, if it's not bad enough that with a "free legal" incentive they force clients to pay a TT fee to redeem the current mortgage and often another fee to electronically ID each client, they also try and squeeze in another 20 quid to provide them a copy of the land registry title even when it has been opted out of!
Perhaps it's just me, but as most lenders still call it free legals/standard conveyancing, then it should be just that. If the conveyancers can't afford to work for the fees they charge the lender then that's not the clients' problem.
