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Not with technology.
That’s the clear thread from our recent Sikoia Unified interviews:
🔹 Rob Stronach highlighted how inefficiencies in broker submissions cause major underwriting delays – and how tackling them upstream unlocks better outcomes for lenders and customers.
🔹 Hugh Hessing shared why transformation only lasts when organisations align on a clear vision built around customer outcomes, not just KPIs.
🔹 And across the board, leaders agree that technology only drives lasting change when it empowers people – enabling brokers, underwriters, and teams to focus on what matters most: the customer.
The lesson? When you put the end-user at the centre, efficiency, innovation, and cultural change follow.
👉 Read the full interviews on our blog.
