What are lenders really doing with AI?

we brought together senior leaders from HSBC, Lloyds Banking Group, Chetwood Bank, and Enra Specialist Finance to talk about practical innovation in mortgages - what’s actually being implemented, and what’s still getting in the way.

Here are a few standout themes from the session:

🔸 𝗘𝘅𝗽𝗲𝗿𝗶𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗱𝗼𝗺𝗶𝗻𝗮𝘁𝗲𝘀. AI projects in banks are ongoing, but the majority of them are still at the experimentation stage

🔸 𝗥𝗢𝗜 𝗿𝘂𝗹𝗲𝘀. The most successful use cases embed AI within existing workflows and provide immediate ROI, without requiring full-scale customer journey and policy overhauls.

🔸 𝗦𝗺𝗮𝗿𝘁𝗲𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝘂𝗻𝗱𝗲𝗿𝘄𝗿𝗶𝘁𝗶𝗻𝗴. AI is already being used to automate affordability assessments and process income data faster and more accurately

🔸 𝗦𝗰𝗮𝗹𝗲 𝘂𝗻𝗹𝗼𝗰𝗸𝗲𝗱. Automation isn’t just about efficiency; it powers growth for lenders by increasing application conversion and a better customer experience.

🔸 𝗘𝘅𝗽𝗹𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗳𝗶𝗿𝘀𝘁. Compliance and clear decision trails remain non-negotiable for AI-driven decisions.

“It’s not about removing humans – it’s about giving them better tools to make consistent, defensible decisions.”

At Sikoia, this is exactly the kind of work we’re focused on: helping lenders automate the heavy lifting in onboarding and verification - without compromising on control.

🔗 Curious how we’re doing it? Let’s talk. https://www.linkedin.com/posts/sikoia_what-are-lenders-really-doing-with-ai-activity-7341037149040832513-qPns?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAAWMDYBEkyG7zgptjUO2rN_lIv81Il3kRY