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Adviser feedback ratings for Virgin Money
Welcome to our feedback area where you are able to share your thoughts and opinions about the various companies listed - and view those of others
|U/W / Support|
31 Jul 2017 2 years ago I moved across a 5 portfolio of 5 buy to let properties. I had diaried forward a month before expiry to contact the client. Virgin had contacted her 3 MONTHS beforehand and switched her onto another product without even telling me. I am sick to death of these lenders playing lip service to paying brokers product transfer fees, then doing all they can to pinch the business from us. Never again will I get caught out by Virgin
24 Mar 2016 1. Coventry / Godiva 2. Virgin Money 3. Platform
14 Jun 2013 they are the worst lender ever!!
30 May 2013 Service was very poor and had to report one case to BDM at an Expo to get it moving.
29 May 2013 Garbage Service.
28 May 2013 Absolute rubbish. I've had a case running nearly 3 months as they kept asking for more and more information. Finally said they had everything they needed but decided to do credit score the app again before offer and decline it!!
14 May 2013 Valuation fee quoted on an application print out was wrong, in fact they didn't even match any of the stated val fees. Thinking it was a one off I checked my other apps and they are all wrong! I called Virgin tech and they said no one has ever pointed this out before but seems to be the case for all of them!
14 May 2013 Scared to use following awful decisions/service to others in my office.
8 May 2013 Scared to use following awful decisions/service to others in my office.