HSBC - We’ve updated our rate change request process

06 May 2025

We’ve updated our rate change request process

From today, Tuesday 6th May we have made the following changes to how you request a rate change on an existing mortgage application.

Product Switch applications

Fee Saver Rate

• Call our Broker Support Helpdesk on 0345 600 5847 to cancel the existing application
• Once cancelled please key a new Product Switch application on the new rate.

Booking fee capitalised

• Call our Broker Support Helpdesk on 0345 600 5847 to cancel the existing application
• Once cancelled please key a new Product Switch application on the new rate.

Fee paid upfront

• Use Chat with us where an agent will process the rate change for you.

All other application types e.g. Purchase / Remortgage

• Use Chat with us or upload an Application Amendment Form to the Broker Platform.

Please note, Chat with us will be available again from tomorrow, Wednesday 7th May.

Need any help

Call our Broker Support Team on 0345 600 5847 (Monday to Friday, 9am to 5pm) or contact your local BDM.

HSBC UK

For Intermediary use only.