HSBC UK - We’ve improved our Product Switch application process

27 June 2025

We’ve improved our Product Switch application process

Great news – we’ve listened to your feedback and have improved our Product Switch application process.

From today, Friday 27th June, we have introduced a ‘Cancel’ button on our Broker Platform, allowing you to cancel the application without the need to contact our Broker Helpdesk. Once the Product Switch application has been cancelled, you can then key a new application on a new rate.

Please note, if a booking fee has already been paid, you will still need to contact our Broker Helpdesk using ‘Chat with us’ to request the change.

Please click here to view the step-by-step process to cancel a Product Switch application.

Premier Rate eligibility criteria reminder

Our Premier mortgage rates are only available for existing HSBC Premier current account holders.

Please confirm with your customer that they are a Premier account holder before submitting an application.

If the Premier account is not open prior to submission, a rate from our standard range will need to be selected. Once the Premier account is open, an Application Amendment Form can be submitted, or a rate change completed via our ‘Chat with us’ service to secure a preferential rate.

Current Service Levels

Please note, our Service Levels are now updated daily on the broker website. Before contacting our Broker Support Team for a case update, please check the case tracking facility and the messages section on our broker portal.

Need any help

Use 'Chat with us' or call our Broker Support Team on 0345 600 5847 (Monday to Friday, 9am to 5pm) or contact your local BDM.

HSBC UK

For Intermediary use only.