MorganAsh enhances MARS with greater customisation, sector-specific options and seamless systems integration

29 October 2025

MorganAsh, the leading support services provider to the financial services and utilities sectors, has made further enhancements to the MorganAsh Resilience System (MARS), adding greater customisation to customers’ vulnerability assessments and flexibility across the platform to support firms in different sectors.

MARS offers tailored versions of the platform and bespoke settings to ensure it can work with any financial services company. This includes recommended assessment sets that are specific to each industry sector – including mortgages, financial advice, credit, debt, building societies, insurance and others. Equally firms have full control to modify the assessments to suite their clients.

In addition, upgrades enable MARS to integrate with existing systems using modern APIs with a comprehensive range of supported toolsets. The MARS cloud-based system can be used as a standalone system, fully integrated into existing customer portals, platforms and CRMs – or firms can blend solutions, integrating just the functionality they need for specific teams. This enables firms to seamlessly integrate vulnerability assessments and monitoring tools into both new and existing customer journeys.

This news follows recent significant upgrades to the platform’s algorithms, which allow users to better record, measure and support those clients who have multiple vulnerabilities and experience multiple life events (such as moving house and separating) – while still generating a single, objective Resilience Rating – much like a credit score for vulnerability. Previous upgrades include the capability to track recommendations and adoption of suggested support, and the option to present customer vulnerability data for households, as well as for individuals, to better reflect that much financial planning is undertaken on a family basis.

Andrew Gething, managing director of MorganAsh, said:

“Rather than a static system, MARS continues to benefit from a full range of developments and upgrades. Alongside our own pipeline of enhancements, we stay close to our clients and users and welcome feedback to ensure the system offers what they need. Following our major upgrade to better track multiple vulnerabilities, it is great to unveil further improvements that make MARS more flexible than ever to work with any financial services company.

“Customising our approach to assessments means we can be flexible to the needs and requirements of businesses in every sector, while enhancing integration means we can equip more firms with powerful vulnerability management with minimal friction. As a standalone platform or integrated into existing systems, firms unlock the benefits of MARS, whether it’s consistency of data and reporting, recommendations of support needs, benchmarking against peers – all in a way that is secure, GDPR compliant and delivers a real competitive advantage.”

The platform is already in use across financial services and the utilities sector, helping firms to understand and monitor vulnerable customers, report on their findings and deliver good outcomes – as required by Consumer Duty. Through consistent and objective assessment, firms are able to adopt a methodical and repeatable approach to identifying vulnerable characteristics and generate an objective Resilience Rating.

To find out more about MARS or access a free trial, visit: morganash.com/mars or phone: 0330 159 8162.