Countrywide Surveying Services awarded FeeFo's 2026 Gold Trusted Service Award

17 February 2026

Countrywide Surveying Services (CSS), one of the UK’s leading providers of property risk management, valuations and home surveys, has been awarded the 2026 Feefo Gold Trusted Service Award, a highly coveted seal of excellence that recognises businesses for delivering exceptional customer experiences.

The Gold Trusted Service Award is awarded only to those businesses who have met Feefo’s rigorous criteria for service quality and volume, reflecting businesses that don't just meet expectations but consistently exceed them.

Mrs G Wright, a recent customer of Countrywide Surveying Services said: “I was impressed with the service I received from booking to the swift end result. Everyone was knowledgeable, helpful and friendly. I had replies immediately and an appointment very quickly and the reports delivered in a very timely manner. The after service was excellent too. Definitely recommend.”

Feefo established the Trusted Service Awards in 2014 to highlight brands that lead with transparency. Because these awards are based purely on the analysis of verified reviews from real customers, they remain the most authentic reflection of a business’s commitment to service. In a marketplace where reviews can often be manipulated, the Feefo "Verified" status provides consumers with the confidence that the feedback they see is 100% genuine.

The Gold award is a mark of enduring quality. This prestigious award is given to companies who receive at least 50 reviews between 1st January 2025 and 31st December 2025, with a Feefo service rating of between 4.5 and 5.

Kharla Mullen, Chief Operating Officer at Countrywide Surveying Services commented:

“Our team has an unwavering commitment to deliver the best service possible to our customers, whether they are lenders or borrowers and I am extremely proud of the team in achieving such a prestigious accolade.

“All of us involved in the home buying and selling process have a duty to help clients understand the distinction between a lender’s valuation and a home condition survey, as it’s key to preventing costly mistakes, building trust, and delivering positive customer outcomes. Part of the service we provide for lenders and direct customers is to proactively recommend and explain the importance of home condition surveys. This approach benefits all stakeholders in the homebuying process, ensuring buyers receive the support, upfront information, and expert guidance needed to navigate an increasingly complex and fast-moving property market.”

Tony Wheble, CEO at Feefo, added:

“The Trusted Service Awards were established to honour brands that prioritise the voice of the customer above all else. By winning this award, Countrywide Surveying Services has proven they listen to their customers and act on that insight to create world-class experiences. In an increasingly crowded marketplace, this achievement distinguishes Countrywide Surveying Services as a leader in transparency and service excellence, setting a gold standard for others to follow.”