Exciting 2026 Updates: Enhancing Vulnerability Reporting
23 February 2026
2026 - The year vulnerability reporting gets serious
As we move further into 2026, one thing is unmistakable: the Regulator is raising the bar on vulnerability reporting and evidencing good outcomes for clients, particularly those in vulnerable circumstances.
This is especially clear in the updated complaints reporting requirements (PS25/19), where capturing and submitting vulnerability data is no longer optional—it’s mandatory.
This marks a decisive shift: every firm must now be able to clearly evidence whether a client was vulnerable—or confirm that they were not. In practice, that means putting rigorous, repeatable screening in place for every single client. If you don’t capture and record this vulnerability data, you won’t just be missing insight—you’ll be in breach of the new requirements.
How Comentis can help
Trusted by more than 1,400 FCA regulated firms, Comentis gives you a proven, scalable way to screen every client for vulnerability, clearly evidence the support you’ve provided, and generate robust reporting and analytics that align with the FCA’s latest reporting requirements.
- Consistent and objective assessment of every client
- Proven model with over 35,000 assessments completed a month
- Clinically developed assessments, created by experts in their fields
- Assessment completion rates consistently above 97%
- Client specific guidance and support for advisers and support staff
- Comprehensive Reports - easily meet reporting requirements
COMING SOON
We’re introducing two powerful new services designed to enhance your oversight and give you deeper, clearer insight into customer outcomes.
Curious what this could look like in practice? Let’s walk you through exactly how we’re helping firms navigate the new reporting rules—simply get in touch and we’ll show you.
