Disclosing customer vulnerability to HSBC UK
30 March 2026
At HSBC UK we’re here to support your customers who may be vulnerable or need a little extra help when applying for and managing their mortgage.
We’d really value your feedback on:
- how confident you feel in recognising when a customer may be vulnerable, and
- how supported you feel to respond in the right way
Also, we’d like to get your views on the current ways of sharing vulnerability related information with HSBC UK – what’s working well, and where things could be clearer, quicker, or more consistent.
Your responses will help us understand what’s happening day to day, highlight any gaps in guidance or tools, and make practical improvements to the support we provide. Ultimately, this will help us make sure vulnerable customers get the right support at the right time.
Please use the link below to take part in the survey:
Thank you for your help.
HSBC UK
For Intermediary use only.
