Dudley Building Society begins phased roll-out of new intermediary portal to enhance broker experience

23 April 2026

Dudley Building Society has today (23 April 2026) confirmed its new intermediary portal is now live with a select group of brokers, marking the first phase of its roll-out as part of plans to strengthen its intermediary proposition.

This launch coincides with the implementation of the Society’s new mortgage origination platform, both of which have been delivered by Ohpen, which provide a cloud-based alternative to legacy systems for banks, mortgage lenders and building societies.

The launch forms part of Dudley’s wider digitisation programme and has been shaped by feedback from brokers.

The Society has focused on improving the application journey, introducing changes to simplify case placement, improve progress tracking, and speed up decision-making, with a clearer day-to-day experience for brokers.

The new platform is designed to reduce packaging requirements, speed up submissions and provide clearer case-tracking for intermediaries.

It will also cut down on the back-and-forth typically involved in document handling, helping to streamline the process from decision in principle through to full application.

Internally, several manual processes have been removed or digitised, improving operational efficiency and allowing underwriters to focus more directly on decision-making rather than administration.

As a result, the Society is set to improve service level agreements and reduce the time from application-to-offer.

Dudley said the changes will also increase its capacity to handle more cases and support future growth, including entry into new markets and the launch of new products over the coming months.

The Society added that further enhancements are already planned, including future integration with broker systems and sourcing platforms as part of later phases of development.

The launch builds on Dudley’s established approach to specialist lending, combining criteria-led flexibility with a focus on intermediary service and accessibility, while ensuring it keeps pace with changing broker expectations.

Ohpen is a cloud-based banking technology provider helping lenders replace legacy systems with more flexible, digital-first platforms.

Paul Purewal, Head of Intermediary Relations at Dudley Building Society, said:

“We have listened carefully to broker feedback, and this launch is about making us easier to do business with in a practical sense.

“The new platform improves speed and simplicity across the journey. Submissions are quicker, packaging requirements are reduced, and brokers have better visibility of their cases from start-to-finish, with less need for manual follow-ups.

“We have also streamlined a number of internal processes. Tasks that previously took around 45 minutes can now be completed in a matter of minutes, which supports faster decision-making and helps us improve our service levels and overall turnaround times.

“Importantly, while we are introducing more automation and beginning to bring AI into parts of the process, we are still committed to human underwriting. Brokers can expect the same common-sense approach, backed by better systems and quicker outcomes.

“We will be rolling the new system out to brokers in a phased manner in the weeks ahead, with invitations to use the new platform being sent by the Dudley team. This launch marks the start of our wider digitisation journey for brokers and their customers. It allows us to be more dynamic in how we develop and launch products, respond more quickly to market changes, and continue improving the experience we offer to intermediaries.”

Jerry Mulle, UK Managing Director at Ohpen, added:

“We are delighted to support Dudley at this important stage, with the platform now live and delivering real value. Our technology is designed to enable lenders to implement rapidly, innovate confidently and improve outcomes for intermediaries.

“At Ohpen, we have always focused on fast deployment, delivering friction-free, highly automated processes through cloud-native, API-first technology. By going live with Dudley, we are helping to significantly improve operational efficiency and creating a more intuitive experience for brokers in the complex and specialist market.”

For more information on Dudley Building Society’s intermediary proposition and access to its mortgage origination platform, visit: https://www.dudleybuildingsociety.co.uk/intermediaries/