OMS and Complete FS renew long-standing technology agreement

14 May 2026

One Mortgage System (OMS), the CRM and loan origination platform for intermediaries and lenders, has confirmed the renewal of its agreement with Complete FS, continuing to support the specialist distributor’s technology requirements.

The extended deal will see Complete FS retain OMS’ CRM and workflow platform at the core of its operations, providing a single system to manage cases, improve process efficiency and access integrated sourcing and criteria tools.

As part of the renewal, Complete FS will continue to benefit from ongoing platform developments, including enhancements to automation, case tracking and system integrations. These updates are designed to support the handling of complex cases while maintaining clear visibility across the full application journey.

The agreement reflects the increasing importance of robust and scalable technology within the specialist finance sector, where managing complexity and maintaining service standards are key.

By continuing with OMS, Complete FS remains well placed to support its intermediary partners with a consistent and structured approach, while ensuring it can respond effectively to shifting market demands.

OMS is the UK’s only end-to-end platform covering residential, buy-to-let, second charge, equity release, bridging, and commercial mortgages - plus general insurance, and protection - to provide users with best in class for product sourcing, protection sourcing and criteria searching.

Dale Jannels, CEO of One Mortgage System, commented:

“Complete FS works across a range of specialist areas where clarity and control are vital. This extension reflects a strong working relationship and a shared focus on improving how cases are managed from start to finish.

“Our aim is to provide a system that supports day-to-day activity while also giving firms the flexibility to grow and adapt. We look forward to building on what has already been achieved together.”

Claire Budden, Director of Complete FS, added:

“Our continued partnership with OMS reflects the confidence we have in the platform to support the way we operate as a specialist distributor. Having a single, integrated system at the heart of our business allows us to manage complex cases more effectively, maintain strong visibility across every stage of the journey, and deliver a consistent service to our intermediary partners.

“As the market continues to evolve, it’s essential that our technology keeps pace. The ongoing enhancements to the OMS platform, particularly around automation and integration, will help us further streamline our processes and ensure we remain well positioned to support our partners with efficiency and clarity.”