OMS Tech Talks event focuses on how brokers and lenders compete for the ‘Digital first’ borrower
27 May 2026
One Mortgage System (OMS), the CRM and loan origination platform for intermediaries and lenders, recently hosted its latest Tech Talks event in London with representatives from lenders, networks and brokers, plus OMS technology partners.
The first panel session focused on how lenders and brokers compete for the ‘digital first’ borrower. The panel consisted of:
- Dale Jannels, CEO of OMS
- Dawid Kotur, CEO of Curvestone AI
- Angela Hesketh, Head of Government & Public Affairs of PEXA
- Henry Vaughan, Vice President of Growth of Selina Finance
- Matthew Kimber, CEO of Molo Finance
- Michael Craig, Managing Director of Brilliant Solutions
The core themes discussed included:
Digital mortgage progress: How close the market is to a fully digital, end-to-end mortgage process and what is still slowing this down, such as legacy systems, poor data flow, manual checks and why there’s a need for better links between brokers, lenders and technology providers.
Human support in a digital process: How lenders balance faster digital service with human reassurance, especially for first-time buyers, vulnerable customers and borrowers who may need extra help or clear guidance.
Technology links between brokers and lenders: The value of better system integration, especially between broker CRMs, lender systems and platforms such as OMS. With the aim to reduce repeated data entry, cut errors, speed up applications and make case handling easier.
AI, automation and faster decisions: The role of AI-led decisioning, automated underwriting, open banking and alternative data and whether these tools can improve credit checks, cut time to offer and support better lending decisions over the next 12 to 18 months.
Transparency, audit and trust: The need for strong audit trails and clear process controls, especially in bridging finance, including how lenders can give funders more confidence through better oversight, reporting and transparency.
Borrower expectations: What do digital borrowers now expect, does it include speed, clear updates, ease of use and greater certainty? Do lenders truly understand younger borrowers, including Gen Z?
Broker role and market pressure: How broker behaviour is changing as customers research and compare mortgages online. How CRM systems can help brokers manage rate withdrawals, rebroke cases and high-pressure periods with less manual work.
Build versus partner: Will the future of mortgage technology be led by lenders building systems in-house or by working with fintech and specialist platform partners.
In addition, a second panel included Sebastian Murphy, Group Director of JLM Mortgage Network and Danny Belton, Head of TMG Club and Partner Strategy, looked at what brokers want from lenders and how technology is shaping their businesses.
The event also included presentations from Angela Hesketh, Head of Government & Public Affairs of PEXA, plus Travis Scholes, Commercial Director and Suzanne Booth, Head of Lender Sales and Corporate Accounts of LMS.
Headline sponsors of this latest Tech Talk were Curvestone AI, plus other sponsors included PEXA, LMS and Phoebus Software.
Dale Jannels, CEO of One Mortgage System, commented:
“Our Tech Talk events have proved very popular, and this event was no different with a lively and engaging debate throughout the day. Having so many lenders of differing sizes in one place, who were willing to share ideas and discuss key areas assisting (and affecting) the mortgage technology market was valuable. A huge thank you to all our sponsors and speakers. At OMS we will continue to bring partners together at events like this to lead the development of integrated solutions to deliver the best-in-class solutions for brokers and lenders.”
Dawid Kotur, CEO of Curvestone AI added:
“Our ethos is very similar to OMS', we're keen to stay agnostic in terms of the systems lenders and brokers use, and to give compliance teams AI modules that automate case packaging, compliance checks, and reporting, with a full audit trail behind every decision. Great event, and we're already looking forward to the next one!”
OMS is the UK’s only end-to-end platform covering residential, buy-to-let, second charge, equity release, bridging, and commercial mortgages - plus general insurance, and protection - to provide users with best in class for product sourcing, protection sourcing and criteria searching.
