conveybuddy says flatter housing market conditions are increasing broker focus on transparency and client experience

27 May 2026

Conveyancing distributor, conveybuddy, has today (27th May 2026) outlined how advisers are becoming increasingly focused on transparency, communication and customer outcomes across the entire property transaction process as market activity begins to stabilise following the volatility seen earlier this year.

conveybuddy said advisers are becoming less willing to accept opaque pricing structures, hidden additional fees and poor communication from conveyancing providers because consumers increasingly view the mortgage and legal process as one connected experience rather than separate services.

The comments follow the latest UK Residential Survey from the Royal Institution of Chartered Surveyors (RICS), which pointed to a flatter housing market during April, with buyer demand, agreed sales and new instructions all either softening or remaining subdued amid ongoing affordability pressures and economic uncertainty.

conveybuddy said flatter market conditions were naturally placing greater emphasis on service quality, communication and client retention as advisers become more protective of the wider customer journey.

The firm said advisers are increasingly scrutinising the conveyancing firms and platforms they choose to work with because poor communication, unclear pricing or unexpected additional fees during conveyancing can quickly undermine trust built during the advice process.

The platform also said advisers were becoming more selective about how they access conveyancing services, with growing recognition that not all conveyancing routes offer the same levels of transparency, oversight or responsiveness when problems emerge during transactions.

Harpal Singh, CEO at conveybuddy, said:

“When markets become less frenetic and activity starts stabilising - or indeed dropping - advisers naturally become more focused on the overall client experience because trust, retention and referrals become even more important.

“Consumers do not separate the mortgage process from the legal process in the same way the industry often does. If communication breaks down, if costs suddenly increase or if delays are poorly handled during conveyancing, that frustration often reflects back on the adviser relationship itself.

“That is why transparency has become such a significant differentiator within conveyancing. Advisers are already expected to uphold extremely high standards around fairness and customer understanding across mortgages and protection, so it is entirely reasonable that they expect the same standards from the conveyancing firms and platforms they choose to work with.

“Advisers should absolutely be looking at providing conveyancing advice services alongside mortgages and protection, but they also need to think carefully about the platforms and partners they choose to work with because not every route into conveyancing delivers the same level of transparency, communication or client support.

“Any recommendation should come with confidence around pricing clarity, service standards and the ability to step in quickly when problems arise because consumers increasingly expect the same level of fairness and visibility across the entire transaction journey.”

For more information on conveybuddy, visit www.conveybuddy.com