LiveMore launches its “Underwriting Hero Hotline” to tackle brokers’ most complex cases head-on

28 May 2026

LiveMore has announced the launch of its Underwriting Hero Hotline, designed to give brokers direct, one-to-one access to a LiveMore underwriter so they can get help with complex and hard-to-place cases before a full application is even submitted.

A LiveMore underwriter will be available to answer any questions, either before or during the application process, helping to speed up the process and give brokers greater certainty as to the range of options available.

The clinic is built for brokers handling difficult, non-equity release cases that fall outside standard high-street lending criteria, cases that can be delayed, declined or abandoned altogether.

“If you’ve been sitting on a case that feels complex, unusual or hard to call, this is exactly what the clinic is for,” said Leon Diamond CEO at LiveMore Mortgages. “Your clients deserve more than a lender who won’t engage. Rather than leaving you to package up a full application and hope for the best, we put you in front of a common-sense underwriter at the earliest possible stage – not an AI chatbot or an automated phone line, a real person – so you can fight harder for that ‘yes’, and so can we.”

The launch comes at a critical time for the mortgage market. Rising cost of living pressures, rate uncertainty and a volatile property landscape are creating more complex borrower profiles, particularly among clients over 40. For many brokers, this has led to increased time spent packaging uncertain cases, only to face issues with lenders unwilling to engage.

“For many clients, the market can feel like a wall of ‘no’s’ – too complex, too risky, too much work,” added Diamond. “We’ve developed our underwriting clinic to challenge that mindset. Instead of asking brokers to guess, we give them clarity from the outset. We’ve seen cases where borrowing capacity has significantly increased because we took the time to understand the full picture early on.

“And don’t assume you already know the answer to a difficult case – challenge us. Our underwriters are regularly unlocking borrowing that brokers didn’t think was on the table.”

Brokers with applicable non-equity release cases, can book an Underwriting Hero Hotline appointment via the LiveMore website.