Try Financial partners with The Insurance Surgery for specialist protection referrals

14 July 2026

Try Financial has partnered with specialist protection adviser The Insurance Surgery (TIS) to provide support for customers with complex protection needs.

The partnership will see clients with circumstances such as serious medical conditions, hazardous occupations, previous insurance declines or specialist underwriting requirements referred to TIS, while remaining within the Try Financial ecosystem.

The referral process is integrated into One Mortgage System (OMS), allowing advisers to refer cases without re-keying client information.

Try Financial said the partnership supports its Consumer Duty approach by ensuring customers requiring specialist advice continue to receive appropriate support, while The Insurance Surgery operates under its own Financial Conduct Authority (FCA) permissions and advice process.

The Insurance Surgery, founded in 1999, said it helped more than 8,100 people in 2025, supporting clients across 518 medical conditions.

Martin Swann, at Try Financial, said:

“At Try Financial we believe our responsibility doesn’t end where our own expertise ends. Every customer requires a good outcome—not simply from the products we can arrange ourselves.

“Most protection cases are placed successfully through Paradigm Protect every single day, but occasionally a client needs genuine specialist expertise. Until now those customers often faced unnecessary barriers and uncertainty.

“By welcoming The Insurance Surgery into our business ecosystem we’ve removed another point of friction from the customer journey.

“Our advisers no longer have to tell clients ‘there’s nothing more we can do.’ Instead we can introduce them confidently to specialists who dedicate significant time and expertise to securing protection that many people believed wasn’t possible.”

Charlotte Harding, at The Insurance Surgery, added:

“We’re delighted to become part of the Try Financial ecosystem.

“Every day we help people who have been told ‘no’ because of medical conditions, complex occupations or previous insurance declines.

“Our advisers dedicate an average of 40 hours to every referred client, searching the market to secure fair and affordable protection wherever possible.

“We look forward to supporting Try Financial’s advisers and helping even more customers achieve positive outcomes.”