Navigating Customer Vulnerability webinar – please join us

04 August 2026

In today’s world, many customers are facing financial pressures, changing circumstances and personal challenges that can make accessing financial services difficult. Vulnerability remains a key focus across our industry, and brokers play a vital role in recognising when customers may need additional support.

Join Siobhan Moran, Corporate Account Manager, and Ashley Dewhurst, Intermediary Risk Manager, for an engaging and practical webinar exploring one of the most important topics facing our industry today – customer vulnerability.

Together, they’ll explore what vulnerability means in today’s financial landscape, the practical expectations placed on both brokers and lenders, and how we can work in partnership to deliver better outcomes for customers.

Whether you’re looking to build your confidence in supporting vulnerable customers or you want to better understand how HSBC UK can help, this session will provide practical guidance you can apply in your day-to-day conversations.

How to register

To register for one of the webinars, please click on your preferred option below and enter your details.

Once confirmed, please save the invitation to your calendar.

Monday 14th September – 11:00am
Monday 28th September – 2:00pm

All webinars will last approximately 45 minutes, including a Q&A session.

We look forward to welcoming you.

Intermediary Risk

HSBC UK

For Intermediary use only.