Lettie launches free maintenance reporting for small landlords
04 August 2026
New free plan giving approximately 83% of landlords in England who own four properties or fewer access to 24/7 WhatsApp tenant triage, automatic communication records and structured maintenance reports as rental regulation tightens
MILDENHALL, Suffolk – 4 August 2026: Lettie has today launched a new free plan for landlords with up to four rental properties, giving the estimated 83% of landlords in England who fall into this category full access to its tenant maintenance reporting platform.
The new free plan removes the cost barrier to structured repair records by giving smaller landlords 24/7 WhatsApp tenant repair reporting, automated maintenance triage and downloadable maintenance reports, while automatically recording every tenant communication and action into a single time-stamped repair audit trail.
Many smaller landlords still manage repairs through phone calls, emails and messaging apps, making it difficult to maintain a complete record of maintenance issues over time.
Lettie's new free plan provides a structured alternative, recording every communication from the first report through to resolution and giving smaller landlords access to structured maintenance reporting, communication records and repair audit trails previously associated with larger portfolio operators and professional managing agents.
The announcement comes after the first reforms under the Renters’ Rights Act took effect, as landlords prepare for further measures including the planned Private Rented Sector Database, the forthcoming Private Rented Sector Landlord Ombudsman and the future extension of Awaab’s Law to privately rented homes. Together, these reforms are expected to place greater emphasis on accurate repair records and evidence of how reported maintenance issues have been managed.
Calum Hopkins, co-founder of Qualisync Ltd, the company behind Lettie, said:
"The overwhelming majority of landlords in England own four properties or fewer, but they're increasingly expected to meet the same standards of record-keeping and accountability as much larger property businesses.
"Most landlords genuinely want to resolve repairs quickly. The challenge isn't willingness, it's documentation. Maintenance conversations often happen across phone calls, emails, text messages and WhatsApp, making it difficult to demonstrate exactly what happened if questions are raised months later.
"We wanted to remove cost as a barrier because good maintenance reporting and record-keeping shouldn't only be available to landlords who can afford expensive property management software.
"Lettie gives tenants an immediate way to report maintenance issues 24 hours a day, gathers the information landlords actually need and automatically creates a complete record from the first report through to resolution."
Supporting landlords through changing regulation
The first phase of the Renters' Rights Act came into force on 1 May 2026, with further reforms due to be introduced over the coming years.
Regional rollout of the new Private Rented Sector Database is expected to begin from late 2026, while the government has also announced plans for a mandatory Private Rented Sector Landlord Ombudsman and the future extension of Awaab's Law to privately rented homes.
Every interaction through Lettie is automatically time-stamped and recorded, allowing landlords to generate structured maintenance reports showing what was reported, when it was reported, what information was gathered during triage and how the issue was managed from first notification through to resolution.
Under the new free plan, landlords receive:
- 24/7 tenant maintenance reporting and triage through WhatsApp;
- automatic, time-stamped records of tenant and AI communications;
- photographic fault analysis;
- a web dashboard and prioritised issue log;
- structured maintenance reports for individual tenants or properties;
- automated tenant onboarding;
- certificate tracking and a compliance evidence locker; and
- access without entering payment-card details.
Every request is automatically logged and assessed. Where a matter requires landlord or professional attention, Lettie provides a structured summary together with a complete communication history, helping landlords maintain clear repair records throughout the lifecycle of every issue.
The platform can also analyse photographs supplied by tenants, guide them through appropriate initial checks for common maintenance issues and escalate matters requiring landlord or professional intervention.
The service is free for landlords managing up to four properties. Additional properties can be added from £2.50 per property per month.
Registration is now open at asklettie.com.
Hopkins added:
"The planned Private Rented Sector Database and Landlord Ombudsman reflect a wider move towards greater transparency, accountability and professional record-keeping across the private rented sector.”
"Software cannot make a property safe or carry out a repair. What it can do is ensure a report isn’t lost, the right questions are asked promptly and there is a reliable record for the landlord, tenant or anyone later reviewing how an issue was managed."
