Atom bank and P10 complete £3.9m office refinance as Atom continues its support for the unloved sector

26 August 2026

Atom bank, one of the UK’s highest rated banks on Trustpilot*, has completed a £3.9 million office refinance deal, stepping in to support a sector which has fallen out of favour with many commercial lenders.

The borrower wanted to refinance their existing facility on the office in Staines-Upon-Thames, Surrey in order to pay down debt and reduce monthly outgoings. The broker, Jack Grey, Commercial Relationship Manager at P10 Financial Group, said he took the case to Atom bank because of its open-minded approach towards offices, particularly those outside of London.

The excellent communication between the broker and Neil Findlay, Senior Commercial BDM at Atom bank, was key to overcoming issues which could have slowed down progress on the case, such as the borrower changing solicitor and the establishment of new leases with the office tenants.

The office market has become more challenging for investors in recent years, largely in response to the pandemic and the rise of hybrid working practices, with brokers reporting less enthusiasm among commercial lenders for office deals.

The latest Regional Office Market Report from Lambert Smith Hampton details the growing polarisation in rental growth opportunities between prime office areas, such as the capital and big city centres,compared with other regions, which may be impacting lender attitudes.

Neil Findlay, Senior Commercial BDM at Atom bank, commented:

“This case shows the value of clear communication. I have worked closely with Jack since he entered the industry, and having handled a series of cases together we now have a great understanding which always makes it easier to navigate complications. Combined with the communication from the underwriter, a case that could easily have stalled was instead completed promptly.

“The office sector is one which some lenders are less keen on, particularly since the pandemic, but it has seen a resurgence over the last year. Atom bank has established itself as a lender with an appetite to support the right office cases, even if they are based outside of the capital.”

Jack Grey, Senior Adviser at P10 Financial Group, added:

“I often bring deals like this to Atom, because I know the pricing and appetite is excellent and the personal touch can make the difference when challenges emerge. With this case, whenever difficulties arose, Neil was on hand to help, while the response from the underwriter was also outstanding - they called on the day of the application to discuss the case, so we were on the same page from the get-go, which is all too rare in this industry.

“Many lenders don’t have the appetite for cases involving offices, particularly those in non-London locations, but Atom saw the potential and was keen to support. The client has had some negative experiences with commercial lenders in the past, so is thrilled with how smoothly this case has proceeded and it’s a great case study for a longstanding lender/broker relationship that has led to another great success story.”