Almost 8 out of 10 property professionals confident homebuying reforms will deliver positive change, reveals CSS poll

07 October 2026

Almost 8 out of 10 property professionals are confident that moves to improve the home buying and selling process will result in positive change for the industry and consumers, according to a new webinar poll from Countrywide Surveying Services (CSS).

Conducted during the latest edition of CSS’s webinar series, the poll found that 77% of respondents were positive about the impact of proposed reforms, with 18% very confident and 59% somewhat confident.

Only 21% said they were not very confident with just 2% believing the changes would never happen.

The findings emerged during the webinar - Is upfront property information the reform that the homebuying process has been waiting for? - with discussion focusing on the practical implications of upfront property information and what meaningful reform could look like across the homebuying process.

Attendees were also asked whether the appointment of Andy Burnham made it more or less likely that positive change would be seen in the UK housing market. More than a third (36%) felt it made this more likely, compared with 16% who thought it was less likely. Almost half (48%) said it made no difference either way.

The latest webinar attracted over 300 property professionals, including surveyors, brokers and lenders. The panel featured Andrew Peters, Associate Director, Technical Services at Countrywide Surveying Services; Luay Al-Khatib, Director of the RICS Future Innovation Hub at the Royal Institution of Chartered Surveyors (RICS); Joe Miller, CEO & Founder of Home Surveying Services; and Michael Holden, Divisional Director at Landmark Information Group.

The session was hosted by Matthew Cumber, Managing Director at Countrywide Surveying Services.

Matthew Cumber, Managing Director at Countrywide Surveying Services, commented:

“What these findings suggest to me is that the debate has moved on. There seems to be broad acceptance that the homebuying process can work better, but the more important question now is how we turn that ambition into something that makes a genuine difference to transactions.

“Upfront property information, including condition reports are a good example. Simply moving existing checks or documents to an earlier point in the process will only get us so far. The greater opportunity lies in making sure useful information is available early enough, in a format that can be shared and relied upon by the different parties involved, rather than repeatedly requested as a transaction progresses.

“That requires lenders, surveyors, conveyancers, estate agents, brokers and technology providers to think about the process as a whole rather than improving individual parts in isolation. If reform can achieve that, there is a real opportunity to reduce avoidable delays while giving buyers greater clarity about the property they are purchasing.”