Lettie’s in the Loop as AI maintenance platform launches new CRM integration

12 October 2026

Loop becomes the latest property software platform to integrate with Lettie, joining Street, Arthur, agentOS and Apex27

9 October 2026 – UK: AI property maintenance platform Lettie has launched a new two-way integration with Loop, enabling letting agents to connect tenant maintenance reporting directly with their existing CRM and property management workflow.

The integration allows Loop properties, tenancies and contacts to be synchronised with Lettie, with completed repair tickets then sent back into Loop. The aim is to reduce double-entry and keep maintenance information connected to the agency’s existing system of record.

The Loop connection is the latest addition to Lettie’s growing integration ecosystem, which already includes Street, Arthur, agentOS and Apex27. Across these integrations, Lettie supports two-way data flows designed to keep tenancy and portfolio information aligned while returning completed maintenance tickets into the agency’s core software.

From tenant report to agency CRM

For property managers, the practical benefit is a more continuous flow of information between the point at which a tenant first reports a problem and the system in which the repair is ultimately managed.

Loop provides lettings and property management functionality covering landlords, tenants, tenancies and properties, while its property management tools include maintenance tracking and contractor workflows.

With Lettie connected, agencies can use specialist maintenance technology at the front end while keeping the resulting repair information within the CRM their teams already use day to day.

Lettie can also provide tenants with relevant agency-approved out-of-hours contact numbers during conversations, helping tenants understand who to contact next without requiring an agent to manually respond. This can reduce routine out-of-hours intervention and save property management teams time.

Connor Hawkins, Chief Solutions Officer at Lettie, said:

“Integrations are fundamental to how we think maintenance technology should work.

“Agents shouldn’t have to choose between introducing specialist technology and keeping the systems their teams already know and rely on every day.

“Maintenance also doesn’t stop when an agency closes for the evening. If a tenant reports an issue out of hours, Lettie can continue the conversation and, where appropriate, provide the relevant contact information without waiting for a member of the property management team to step in.

“Loop joins Street, Arthur, agentOS and Apex27 as part of our growing integration ecosystem, helping agencies bring more intelligent maintenance processes into their existing workflows rather than creating another standalone system that staff have to manage.”

Keeping maintenance information connected

The integration addresses a familiar problem for letting agencies: maintenance information can begin in one channel and then need to be manually recreated elsewhere.

A tenant may report an issue outside office hours, provide further information as the issue develops, and then require that detail to be transferred into the agency’s property management system before the repair can progress.

By linking specialist maintenance technology directly with the CRM, the aim is to preserve more of that context while reducing unnecessary duplication between systems.

Lettie’s Loop integration synchronises relevant portfolio information with Lettie and sends completed repair tickets back into Loop.

Hawkins added:

“The industry has moved a long way beyond expecting one piece of software to do absolutely everything.

“The more useful model is for agencies to have a strong core CRM alongside specialist technology that connects properly with it.

“Maintenance is a good example. The tenant-facing reporting and initial handling of an issue can sit within a specialist platform, while the agency continues managing the property through the CRM it already uses.”

Part of a wider shift towards connected agency technology

The new integration also reflects a broader move towards connected technology stacks within estate and letting agencies.

Loop is an all-in-one CRM for independent estate agents, covering sales, lettings, property management and client accounting. Its lettings proposition brings landlords, tenants, tenancies and properties into one system, while its maintenance tools allow jobs to be tracked through the property management process.

For Lettie, the strategy is deliberately different from trying to replace the agency CRM.

Instead, the platform is designed to work alongside existing systems, with Loop now joining Street.co.uk, Arthur, agentOS and Apex27 as supported integrations.

Hawkins said:

“The property industry does not need more disconnected software.

“The opportunity is to allow agencies to choose the specialist tools that work best for them, while making sure those tools remain connected to the systems at the centre of the business.

“For maintenance, that means making the journey from tenant report to property record as seamless as possible.”