Target Group strengthens proposition with new product manager appointment

13 October 2026

Leading outsourcer and software provider Target Group has appointed Fiona Peel as Product Manager, supporting the continued development of its proposition for the financial services sector.

Across more than two decades in financial services, Fiona has built extensive experience in banking, credit, mortgages, wealth and operations. Her career began as a mortgage adviser before progressing into leadership roles at HSBC and NatWest. She then spent 14 years at Coutts, holding a number of senior operational and change positions, most recently serving as Client Journey Manager.

She joined Coutts as continuous improvement manager, where she worked with stakeholders across operations to improve capacity and client experience, before becoming Head of Mortgage Operations. Her most recent role was Client Journey Manager, where she delivered change across the financial planning and investments journeys at the private bank and wealth management business.

In her new role, Fiona will help shape and strengthen Target Group's product proposition across payments, servicing and collections, ensuring clients can benefit from clearer, more scalable solutions that support operational efficiency, customer outcomes and growth. She will work across the business to bring greater clarity and consistency to its product offering, while helping to clearly articulate the value Target delivers to financial institutions.

Fiona joins Target at an exciting time for the business. With nearly five decades of experience across banking, financial services and insurance, Target combines software and business process outsourcing (BPO) to help organisations manage complex processing, servicing and administration. Its fintech platform currently manages more than £21 billion of assets, supporting major financial institutions across the UK financial services sector.

Speaking on her appointment, Fiona Peel said:

“After 14 fantastic years with Coutts, I’m really excited to join Target and work on products and solutions that have a tangible impact on people’s everyday lives. Not only is the proposition really impressive, but the team behind it are experts at what they do. Using my experience in operations within credit and banking, I want to work with this brilliant team to develop our product offering and really demonstrate what we can offer to financial institutions.

“I'm really grateful for the warm welcome I have received. The people at Target are amazing, there’s so much ambition and a willingness to make a real difference for our clients and their customers. I want to make sure that comes across in everything we do and in the products and solutions we provide.”

Katie Pender, COO of Target Group, adds:

“Fiona brings a wealth of experience across product, operational change and client journeys, as well as a valuable perspective from having worked within major financial institutions. She understands first-hand the challenges our clients are facing and what they expect from technology and outsourcing partners. That insight will be particularly valuable as we continue to strengthen our product proposition, deliver our growth ambitions and ensure we are delivering solutions that genuinely meet the needs of the market. We're delighted to have Fiona on board and I look forward to working with her.”

For further information about Target Group, please visit www.targetgroup.com.