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Aldermore launches automated processing platform
04 August 2010
Aldermore Mortgages has launched an end-to-end loan origination and servicing system with DPR Consulting. The DPR platform automates much of the mortgage process to offer greater efficiencies and gives Aldermore intermediaries a web portal offering KFI production, online AIP and DIP, electronic application submission, case tracking and commission handling. Applications will all go through DPR's assisted underwriting technology, which automates the process through using advanced workflow, rules and direct links to valuers, credit bureaux and other third party systems. The system will also automatically allocate and monitor tasks that require manual work, such as checking applicants' proof of income. DPR's integrated mortgage servicing solution includes a Collector's Workbench, which monitors customer activity and automates the arrears collection strategy based on a range of factors, including payment history, credit bureau data, risk and exposure. Adrian Tilley, head of IT and transformation at Aldermore, said: "The ease of use and process automation really do speed things up, meaning we can do more in less time with fewer bodies. "No more re-keying, no more photocopying documents - everything is online and the brokers can help themselves to forms and upload paperwork that they've scanned themselves. "Our internal users can see in one place exactly what tasks they need to be working on, and the team leaders get a top down view showing pipeline activity and customer activity as it flows through the system, so they can anticipate bottlenecks and act quickly to avoid missing the SLAs that we have in place." Published by Mortgage Solutions
