SJP makes repeated calls to IFA offering free financial plan

16 August 2010

An IFA has been left bewildered after receiving repeated phonecalls offering a free financial plan by a St James’s Place (SJP) saleswoman. Nanette Strover, director of Wimbledon based Strover Leader & Co, was called four times by a SJP saleswoman who attempted to offer her a free financial plan, despite Strover being a qualified financial adviser. ‘She was very persistent, I was quite taken aback,’ she said. ‘I was saying “Do you know who I am? Do you know what I do?” and she didn’t appreciate this or take on board that I am a qualified financial adviser.’ Strover said although the saleswoman called her offices she showed no awareness that Strover was a financial adviser. Under the Financial Services Authority (FSA) rules retail cold calling is not permitted, although it is allowed if a letter is sent prior to the call notifying the recipient. SJP said that it sent Strover a letter prior to calling her, but Strover said she had not received one. SJP added that Strover had been removed from the call list after it realised she was an adviser. Published by CityWire