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Assurant Intermediary earns ICS Customer ServiceMark
09 December 2011
9th December 2011: Specialist general insurance provider Assurant Intermediary has earned accreditation from the Institute of Customer Service (ICS), the independent professional membership body for customer service. The business received the customer service standard ServiceMark, which is a rigorous customer service accreditation that recognises a company�s commitment to customer service through a staff survey, customer survey and independent assessment. Assurant Intermediary sales and marketing director Kevin Paterson says: �Delivering outstanding service is a key driver for Assurant Intermediary. The feedback we receive from intermediaries is consistently positive, but we wanted to really put our people and processes to the test. We actively sought out an independent and qualified view from the ICS to identify any existing gaps and ensure our service is the best it can be. Everyone in the business bought into what we wanted to achieve and the enthusiasm that our employees displayed throughout the process was fantastic.� To achieve the ICS ServiceMark, Assurant Intermediary was assessed on its current commitment toward service competency via an employee survey and a benchmarking exercise against its peers in the industry. The ICS also surveyed 100 customers asking them to rate Assurant Intermediary in five key areas: professionalism, quality and efficiency, ease of doing business, problem-solving and timeliness. Paterson concludes: �I am extremely proud that the Assurant Intermediary team�s hard work and dedication is being recognized with the ICS ServiceMark accreditation. However, we won�t rest on our laurels. We are committed to maintaining highest standards of customer service excellence and will continually work to exceed them and ensure strong customer satisfaction.� - ends - Media contact: Lesley Russell at Spotlight Communications Tel: 07815 778038 Email: lesley@spotlightcomms.co.uk About Assurant Intermediary Assurant Intermediary is part of Assurant Solutions based in the UK. Assurant Intermediary is a specialist in the mortgage broker and intermediary market, delivering a range of general insurance products that support brokers in their day-to-day business and provide their customers with value for money protection. Its products include: mortgage and payment protection insurance, income protection, residential buildings and contents insurance, landlords' let property insurance and home emergency cover. Assurant Intermediary is the trading name for Assurant Intermediary Limited, which is authorised and regulated in the UK by the Financial Services Authority. Visit: www.assurantintermediary.co.uk
